1 Introduction
Welcome to v77.cash. This Privacy Policy explains what information v77 collects, why we collect it, and how it is kept secure. By creating an account or using our services, you agree to this Privacy Policy.
We believe transparency is the best policy. This document is written in plain, straightforward language — free of legal jargon and easy for anyone to understand. If you have any questions about your data, feel free to reach out to our support team at any time.
This Privacy Policy applies solely to the v77.cash website and mobile app. v77 is not responsible for any third-party websites or services.
The most current version of this policy will always be available on this page. The date of the latest update is shown at the top.
2 What Data We Collect
V77 only collects data that is necessary to provide its services. The table below outlines the types of information collected and the reasons for doing so:
| Data Type | What Data | Why It's Collected |
|---|---|---|
| Identification Information | Name, date of birth, national ID number | KYC verification, age confirmation |
| Contact Information | Email, Mobile Number, Address | Account registration, communications |
| Financial Information | BKash/Nagad number, transaction history | Processing deposits and withdrawals |
| Technical Information | IP address, device information, browser | Security, fraud prevention |
| Usage Data | Betting history, login times, preferences | Service improvement, personalised experience |
Automatically Collected Information
When you use v77, certain information is collected automatically — including your device type, operating system, browser, IP address, and how long you spend on each page. This data is used to improve the platform and ensure security.
3 Purpose of Data Use
Data collected is used solely for the purposes it was gathered for. v77 will never use your information beyond those stated purposes.
Primary Use
- Creating and managing your account.
- Processing deposit and withdrawal transactions.
- Completing KYC and age verification.
- Providing betting and gaming services.
- Providing customer service and support.
Secondary Use
- Improving platform functionality and enhancing the user experience.
- Preventing fraud and unlawful activity.
- Fulfilling legal and regulatory obligations.
- Sending relevant offers and promotions based on your preferences (with your consent).
- Market research and statistical analysis (without personal identification).
If you no longer wish to receive promotional emails or SMS, let our support team know at any time or simply unsubscribe.
4 Data Sharing & Disclosure
V77 does not sell or rent your personal data to third parties — that is a core principle. However, there are certain circumstances where data sharing may be necessary:
With Service Providers
Limited data may be shared with trusted third parties for payment processing, identity verification, and technical services. All such partners are contractually required to uphold v77's privacy standards.
Legal Obligations
V77 may be required to share certain data with relevant authorities under court orders, government directives, or other legal requirements. In such cases, v77 will always disclose only the minimum information necessary.
We Will Never
- We will not sell your data to advertising companies.
- We will not share your data for marketing purposes without your consent.
- We will not share your information on social media.
If money laundering or terrorist financing is suspected, v77 is legally obligated to disclose relevant information to the appropriate authorities.
5 Cookies & Tracking Technologies
The v77 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
Types of Cookies
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your preferences and settings.
- Analytics Cookies: Helps analyse platform usage — without identifying you personally.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the website.
6 Data Retention Period
V77 retains your data only for as long as necessary. All data is stored for the duration that your account remains active.
- Even after an account is closed, certain data may be retained for up to 5 years due to legal obligations.
- Transaction records may be retained for up to 7 years in accordance with financial regulatory requirements.
- Security-related logs are generally retained for up to 12 months.
- Data is securely deleted after the designated retention period.
You may request that your data be deleted. However, certain information may need to be retained for a specified period due to legal obligations.
7 Your Data Rights
V77 fully recognizes your rights over your personal data. You have the following rights:
You can find out exactly what information v77 holds about you.
You can request that any inaccurate information be corrected.
You may request that your data be deleted under certain circumstances.
You can withdraw your consent to data use at any time.
You can request a copy of your personal data.
You can request that processing of specific data be temporarily restricted.
To exercise any of these rights, email us at support@v77.cash or reach out via live chat. We typically respond within 30 days.
8 Protection of Minors
V77 does not provide services to anyone under the age of 18. We do not knowingly collect information from minors. If an account is found to have been created using a false age, it will be closed immediately upon verification.
If you believe your child is using v77, please contact us at support@v77.cash. We will take prompt action.
Opening or operating an account on behalf of anyone under 18 is strictly prohibited and constitutes a violation of our Terms & Conditions.
9 Security Measures
V77 uses industry-standard security technology to keep your data safe. That said, no method on the internet is 100% secure, and we work continuously to minimise risk as much as possible.
Technical Protection
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- Two-Factor Authentication (2FA) — for account login.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
- Password hashing with server-side encryption.
What You Can Do
- Use a strong password and never share it with anyone.
- Keep 2FA enabled.
- Avoid logging in over public WiFi.
- Report anything suspicious on your account immediately.
10 Privacy Policy Updates
V77 may update this Privacy Policy when necessary. You will be notified of any significant changes via email or through the platform.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you object to the changes, you have the right to close your account.
You can check the "Last Updated" date at the top of this page to see when the policy was last changed. We recommend visiting this page periodically.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the following:
- Email: support@v77.cash
- Live Chat: Click the chat icon on the website (available 24/7)
We typically respond within 72 hours. For complex requests, it may take up to 30 days. Our support team can assist in Bengali, so feel free to write to us in Bengali.
When submitting a data rights request, including your account username or registered email will help us respond more quickly.